Refund Policy

Your satisfaction is our priority. Learn about our refund and return process.

Last Updated: December 6, 2025

Our Commitment to You

At Sudheer Eco Plates, we are committed to providing high-quality eco-friendly products. If you are not completely satisfied with your purchase, we're here to help.

This Refund Policy outlines the conditions under which refunds and returns are accepted. Please read this policy carefully before making a purchase.

Refund Eligibility

  • Refund requests must be made within 7 days of delivery
  • Products must be unused and in original packaging
  • Proof of purchase (invoice) is required
  • Custom or personalized orders are non-refundable
  • Bulk orders have different refund terms (contact us)

Eligible for Refund

  • Damaged products received
  • Wrong items delivered
  • Manufacturing defects
  • Significantly different from description
  • Missing items from order

Non-Refundable

  • Products damaged due to misuse
  • Items used or opened
  • Products without original packaging
  • Orders placed during clearance sales
  • Change of mind after 7 days

Return Process

  • Contact our customer service team
  • Provide order number and reason for return
  • Wait for return authorization
  • Pack items securely in original packaging
  • Ship to provided return address
  • Keep tracking information for reference

Refund Processing

  • Refunds processed within 7-10 business days
  • Refund to original payment method
  • Shipping charges are non-refundable
  • You will receive email confirmation
  • Bank processing may take additional 3-5 days

Exchanges

  • We offer exchanges for damaged or defective items
  • Exchange requests within 7 days of delivery
  • Subject to product availability
  • No additional charges for exchanges
  • Contact customer service to initiate exchange

Important Notes

Quality Assurance: All products are inspected before shipping. However, if you receive a damaged or defective product, please contact us immediately with photos.

Bulk Orders: For bulk orders, special refund terms may apply. Please contact our sales team for details.

Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error or defective products.

How to Request a Refund

1

Contact Us

Email us at refunds@sudheerecoplates.com or call +91 98765 43210

2

Provide Details

Share your order number, reason for return, and photos if applicable

3

Get Authorization

Wait for our team to review and approve your refund request

4

Ship the Product

Pack and ship the product to the provided return address

5

Receive Refund

Once we receive and inspect the product, your refund will be processed

Need Help?

Our customer service team is here to assist you with any questions about refunds or returns.

Email

refunds@sudheerecoplates.com

Phone

+91 98765 43210

Hours

Mon-Sat: 9 AM - 6 PM